FAQ

Frequently Asked Questions

What is a virtual Event?

A virtual event is an event that involves people interacting remotely/virtually, rather than meeting in a physical location.

Our virtual events, such as a 5k run, walk or cycling is an event that a participant completes wherever and whenever they choose, this can be done on neighborhood streets, sidewalks, trails or even on a treadmill. The event is open for a stated amount of time, days/weeks with a given distance or time goal.  The participant pays the registration fee and in exchange, they receive an award for their participation, typically this is a shirt and medal, however, the event organizer can choose to offer whatever items they would like, examples are a tote bag, a premium jacket, a water bottle or maybe just a digital badge.  A leaderboard is also provided for participants to post their finish times and see and compare with other participants’ results.

How does a virtual event work?

Simply register for your event here, the next step is to complete the distance or goal of the race and earn your participant items. The goal set by the event rules that you registered for can be completed at any location you choose.  You may also choose to run, walk, or bike, indoors or outside.  The choice is completely up to you, this has to be completed on or during the virtual event date(s) stated.   When you complete your event simply enter your results on our results tracking page (linked here) and see how you did against your fellow virtual participants.  Upon completion of the event, you will be mailed your participant items, typically sent two weeks post-event completion.  This is a great way to build community, keep fit, and maybe even raise funds. 

 

How do I prove I participated in the event?

Currently, all virtual events are based on the honor system for submitting your results.  Once you complete the event you’re registered for, simply go to our Post Event Results page, choose the event within the dropdown, record your time, and then submit. It’s that easy.

When Do I Receive My Participant Awards?

All participant items will be sent directly to the address you submitted when you registered, approximately two weeks post-event close date.  Email us at customersupport@thesfmarathon.com if you do not receive the items with 30 days of close of the event.

Do I have to Run the Virtual Event?

Our events are set up to get you moving and keep you moving!  You don’t have to run, you can walk or cycle it’s up to you.  Indoors, outdoors, alone or with a friend, on a street or a trail, it’s completely up to you!

We understand that not all participants have the same fitness levels.  For those that need a little extra time, you can also break up your distance into manageable segments.  Just make sure you add the full time when submitting your final results.

If I don't live in the US can I still participate?

If you don’t live in the U.S., you can absolutely participate in our events.  When you check out, we will charge you for international shipping and we will mail your items to you.

Can I donate to a Charity when I register?

Our platform allows you to choose from a variety of charities to donate to, giving back as you get healthy is always a good way to stay fit!  Simply select a donation amount or enter your own amount at checkout and we will forward your donation to the specified charity.

Are refunds offered?

Unfortunately, we don’t offer refunds. We understand that situations may come up that don’t allow you to participate during the stated time, we can help you transfer to another virtual event we are offering. Email us at customersupport@thesfmarathon.com.

Can I host my own Virtual Event?

Yes, you can host your own event!  We have all the tools you need for hosting your very own customizable virtual event.  We provide the registration platform, customized participant items, design services, participant results & leadership board for posting and viewing finish times results, and we also fulfill and ship the items to your participants.  You provide the concept and determine the events offering elements and we provide the site/services and product/fulfillment. For more information follow this link.

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